Terms & Conditions
BOOKING CONFIRMATION & PAYMENT
All guests must be 25 years or older to book any accommodation at Forest Garden Shovelstrode. All bookings are confirmed by email. If in the unlikely event you have not received a confirmation email from us within 24 hrs, please contact us immediately. If your booking is for a date later than 60 days a 50% deposit will be required at time of booking. The balance will be deducted 60 days prior to your arrival date using the same card used for the deposit payment. If the booking is made less than 60 days prior to the arrival date, full payment will be required
If you wish to pay the full amount due, please contact us via email and will send details to make a bank transfer.
CANCELLATION REFUND POLICY & INSURANCE (For group bookings of more than 1 accommodation – see below)
Guests can cancel their booking at any time. However the following deductions will be incurred
60+ days prior to arrival date - 100% refund
30 – 50 days prior to arrival date - 50% refund
30 days prior to arrival date - no refund
In order to cover unforeseen circumstances, we would strongly recommend that you take out cancellation insurance to cover any spent cost should you have to cancel for any reason outside your control. In the unlikely event that Forest Garden Shovelstrode Ltd have to evacuate the site (due to inclement weather for example) or cancel the camping for any reason outside our control we shall offer a credit against a future stay. Forest Garden Shovelstrode Ltd is not liable for any consequential loss that may be incurred by the guest due to these circumstances and you will need to make any claim via your own insurance.
GROUPS OF 6 PEOPLE OR MORE
· A separate ‘damages deposit’ of £150 per unit is required at the same time as balance payment for groups over 6 and will be refunded via bank transfer after inspection on departure day to a designated account.
· Groups can cancel up to 60 daysprior to the date of the booking, however a cancellation fee of 50% of the full booking value will be deducted. After 60 dayswe are unable to offer a refund and therefore in order to cover unforeseen circumstances, we would strongly recommend that you take out cancellation insurance to cover any spent cost should you have to cancel for any reason outside your control.
· N.b. We are a ‘quiet’ campsite and we do not cater for large or rowdy groups.
Your accommodation will be available to you from 3.00pm on the day of arrival, unless otherwise arranged. We will not be able to accommodate you if you arrive earlier, as we will be busy preparing the accommodation for your stay. We ask that you call either 07956 815458 or 07957 621672 or text when you are close by. On arrival, you will need to check in and then be shown to your accommodation. Wheelbarrows are available to help you take your belongings to your accommodation.
INSIDE THE ACCOMMODATION
Please always remove shoes and boots inside your accommodation. Tea lights and candles in lanterns are provided but we ask all guests to be careful at all times when lighting and blowing out candles. Children must NEVER be allowed to play with the candles or to light them. Please do not put anything at all on top of the log burning stoves. The top of the stove gets very hot and can burn hands – particularly of unsupervised children. If a fire guard is required, please request this in advance by email.
Please do not smoke in any of the accommodation
We have a large deep pond, 2.5M deep. This is not for swimming or playing nearby. The pond is clearly visible and has been roped off although it has soft banks and so we ask all guests to exercise extreme caution. This is NOT a play area for children, who must at all times be accompanied by an adult. There are 2 life buoys positioned at either side of the pond. In case of emergency please call 07956 815458 or 07957 621672
Campfires must only be made in the designated fire-pits and extreme care should be taken at all times, and never left unattended. No children should be left unattended with campfires, or log burners/gas stoves in the yurts or log cabins. In times of high winds - we insist that campers refrain from using campfires. No fireworks or Chinese lanterns under any circumstances. There is a bucket of water and a bucket of sand if required for the fire pits. The accommodation also has a fire extinguisher inside the front door with emergency instructions. In the event of a fire getting ‘out of control’ - please evacuate immediately and telephone 07956 815458 or 07957 621 672 and then assemble by the pond.
PERSONAL INJURY LIABILITY OR POSSESSIONS
Forest Garden Shovelstrode Ltd cannot accept any responsibility for personal injury sustained while camping or using campfires. Forest Garden Shovelstrode Ltd cannot be held responsible for any loss of personal possessions. We do suggest that any valuables are preferably left at home, kept on your person - or are left locked up and out of view in your car and at your own risk.
As much as we love dogs we are sorry to say that we do not allow guests to bring dogs with them, except in the instance of guide dogs and with prior arrangement with ourselves.
Children must be respectful to the flora and fauna at Forest Garden Shovelstrode . They must be supervised by an adult at all times.
DAMAGES & BREAKAGES
You are responsible and liable for any breakages or damages which you cause. We do ask that you report any incidents if and when they occur. We do not normally charge for minor breakages, but we may require payment for repair or making good if the damage or breakage is significant or malicious.
With respect to our neighbours and any other campers who have come to enjoy the peace and tranquillity at Forest Garden Shovelstrode, we request that guests keep noise levels to a minimum - particularly after 10.00pm. There should be no amplified music.
ADDITIONAL DAY/EVENING GUESTS
Please do not invite additional day or evening guests on site without specific prior arrangement.
SERVICES AND FACILITIES/FREEZING PIPES.
We endeavour to provide all of the facilities, utilities and services promoted on our website at all times but are not liable to pay any refund should any of these fail. If the weather is very cold we may have to drain down sections of the water system to avoid pipes freezing and bursting, obviously this is outside our control and we can not offer any discounts or refunds under these circumstances. These severe and extreme conditions are rare and we will endeavour to keep everything running to the best of our ability on these occasions.
Please vacate your accommodation by 10.00am. so that we have time to change over before the next guests arrive in the afternoon.
Guests are required to remove and take away all their rubbishwith them on departure.
Any data collected during the course of this booking will be stored on our computer(s). Your contact details will be added to our database and you will receive an information newsletter informing you of new and exciting services. If you would prefer not to receive this information then please notify us and we will remove your details from our database immediately. There is also an option to 'unsubscribe' directly from our newsletter.
The woodland crafts course fees include a home cooked lunch, tea and coffee for the duration of the course date. Please bring your own packed lunch for the Children’s Green wood working one-day course. The course fee also includes all materials required (unless specified) to complete the projects and use of tools and specialist equipment associated with each course. We reserve the right to alter course prices at any time, however prices stated on your booking confirmation email will be honoured by Forest Garden Shovelstrode Ltd.
PAYMENT FOR COURSES
For all woodland crafts courses booked, payment must be made in full via our website. Cancellation for woodland crafts courses made prior to one calendar month before the course date will receive a 50% refund. For cancellations made within a month of the course date – NO REFUND WILL BE GIVEN. Forest Garden Shovelstrode Ltd reserves the right to cancel a woodlands crafts course date booking for any reason and shall not be liable for any consequential loss that may be incurred. Under these circumstances course credit notes will be issued that can be used against future course booking. CHILDREN The minimum age for standard woodland crafts courses is 18. However, children of 10 years and over are encouraged to come on the Children’s Green woodworking course along with an accompanying parent