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FAQ’S

Q: Can we have a fire or barbecue?
A: Each accommodation has its own barbecue and fire pit. We sell our own seasoned logs for £10 for a large bag. These can be purchased at time of booking, by email or, on site. We also sell locally produced charcoal at £7 per bag. Fire pits and barbecues must only be used in designated areas.

Q: Can I bring my own logs?

A: You can bring your own logs as long as they are kiln dried or well seasoned and small in size to fit in the log burners in the cabins and yurts. [up to 23cm long] 

Q: What are the cooking facilities in the cabins and yurts?

A: Inside the cabins and yurts, there is a double ring gas stove for cooking. There is also a BBQ and a fire pit with a separate grill for outdoor cooking.

Q: What cooking utensils are provided?

A: The cabins and yurts are provided with essential cooking utensils, including a frying pan, saucepans, kettle, knives, forks, plates, cups etc. All the cooking utensils are steam cleaned between bookings.

Q: Is there electricity in the accommodation?
A: There is limited power providing low voltage lighting for the cabins and yurts. There is a powerpoint for charging a mobile phone only. There is no fridge but guests can use a freezer at reception area to refreeze their own ice blocks.

Q: Can I come glamping with my dog?

A: We are sorry but we cannot allow dogs on site.

Q: What time is check-in and check-out on-site?
A: Check in is between 1700 – 1900. Please text us when you have arrived at reception. Check out is at 1000am. Late check -out until 6pm can be booked in advance for an additional charge.

Q: What do we do on arrival?
A: On arrival at Forest Garden Shovelstrode please enter through the front gate which should be closed but not locked, and park your vehicle in the car park. There are wheelbarrows in the parking area [one wheelbarrow per unit] to carry your belongings down to the cabin. We have a contactless self check in system and we are also available by phone or text to help with any questions that you might have. Full information about check in including a site map will be sent to all guests prior to their visit. 

Q: Is bedding included?
A: Each bed is provided with a mattress protector only, so you will need to bring bedding [duvet, pillows, duvet cover, sheets etc] with you for all beds that will be used during your stay. N.B. We can provide bedding at an additional cost of £50 and this must be ordered at time of booking.

Q: Do you provide towels?
A: We are unable to provide towels so please make sure you bring towels with you.

Q: What should I pack?
A: Check the weather forecast in advance for our location so that you can pack appropriate clothes for the weather. Remember you will be in a woodland, so appropriate footwear such as boots or wellingtons. We recommend packing sun protection, insect repellent and sun/rain hats along with torches and matches and hand sanitizer. You will also need to bring all your bedding for the units. All cooking utensils are provided for you. 

Q: How far apart are the units from each other?

A: Our units are positioned throughout the woodland and are between 50 – 80 metres apart. Please see our location map

Q: What is your cancellation policy?

A: Please see our Cancellation Policy within our Terms and Conditions.

Q: Do you have WiFi on site?

A: There is no Wifi on site. Coming to Forest Garden Shovelstrode will give you the chance to escape from screens and electronic gadgets and to enjoy the pleasure of being surrounded by nature in a piece of ancient woodland! However, there is good 4G signal if you have to check your emails.

 

Q: What are the cleaning protocols at Forest Garden Shovelstrode?

A: All accommodation and facilities are deep cleaned 3 times per week between bookings. The shared Shower/loo and washing up facilities are regularly cleaned and checked throughout the day. Cleaning products , hand sanitisers and disinfectant spray are available at the shower/loo and washing up area. For our full cleaning procedure, please click on this link.

Q: Can we let off fireworks or Chinese lanterns?

A: No, we do not allow under any circumstances the use of fireworks or Chinese lanterns.